Service Operation Book

2nd impression

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

Service Operation introduces and explains delivery and control activities to achieve operational excellence on a day-to-day basis. Sharing a consistent structure with the other four core ITIL Version 3 (V3) publications, the various practice elements are easily navigated and extensively cross-referenced.

Concepts and guidance in Service Operation include:

• Application Management

• Change Management

• Operations Management

• Control processes and function

• Scaleable practices

• Measurement and control.

ITIL V3's service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for IT Service Management (ITSM). Readers will find many of the familiar processes from the former Service Support and Service Delivery books, which have been updated where necessary. To receive future information about ITIL developments please join the ITIL Refresh Register (opens in a new window).

Related resources:

> 'Service Operation' Contents and Introduction - PDF (107Kb)

> 'Service Operation' 1st Impression Amendments - PDF (84Kb)

> 'Service Operation' Publication Review

> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)

> ITIL Version 3 Lifecycle Process Model

> 'An Introductory Overview of ITIL V3' Pocketbook (PDF - 647Kb)

> 'Everything you wanted to know about ITIL in less than one thousand words' White Paper by Jane Clark, Management Consultant from Connect Sphere Limited (PDF - 556Kb)

Extent	263 pages	ISBN	9780113310463
Size	215 x 280mm	Price	£85.00
Binding	Paperback	Published	30 May 2007
Availability	Out of stock - available to order	Delivery	Delivery options and charges

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