Foreword

Organisations are increasingly dependent on electronic delivery of services to run their businesses and to meet customer needs. This means a requirement for high quality IT services, matched to business needs and user requirements as they evolve. OGC�s IT Infrastructure Library (ITIL) provides a cohesive set of best practice, drawn from the public and private sectors internationally, supported by a comprehensive qualification scheme and accredited training organisations.

Bob Assirati

Executive Director, IT Directorate, OGC

Welcome

Foreword
Management Summary
1 Introduction
2 Fundamentals of information security
3 ITIL and Security Management
4 Security Management measures
5 Guidelines for implementing Security Management
A Annex A Security Management with ITIL in relation to the Code of Practice for Information Security Management (BS7799)
B Annex B Specimen security section in the SLA
C Annex C Framework for drawing up a security plan
D Annex D Literature
E Annex E Glossary of Terms

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Foreword

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