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Foreword
Organisations are increasingly dependent on electronic delivery of services to meet customer needs. This means a requirement for high-quality IT services, matched to business needs and user requirements as they evolve.
OGC’s IT Infrastructure Library (ITIL) is the most widely accepted approach to IT Service Management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally, supported by a comprehensive qualification scheme, accredited training organisations, implementation and assessment tools.
![[signature]: Bob Assirati](images/gr000001.gif)
Director IT Directorate
Office of Government Commerce
May 2000
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